Ticket Program Privacy Info

Effective Date: January 2026
Last Updated: January 2026

The Edgar Ortiz Agency (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information.

By using our website, submitting forms, requesting tickets, signing up for event updates, or communicating with us, you consent to the practices described in this policy.

Information We Collect

We collect information you voluntarily provide, information collected automatically, and information from third parties when applicable.

Information You Provide

When you complete a form (including Jotform), request tickets, sign up for event updates, request an insurance review, or contact us, you may provide:

• Name
   
• Email address
   
• Phone number
   
• Zip code and general location information
   
• Organization details (e.g., school, soccer team, club)
   
• Ticket-related information (such as SeatGeek account email for ticket transfers)
   
• Preferences and interests (such as insurance coverage types you want information about)
   
• Any information you include in open text fields
   

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, device type, operating system)
   
• IP address and general location
   
• Pages visited and time spent on pages
   
• Referral source (e.g., search engines, social media, marketing links)
   
• Website performance and analytics data
   

This data may be collected through cookies, pixels, and analytics tools.

Information From Third Parties

We may receive information from:

• Lead sources such as referrals, community partners, or marketing campaigns
   
• CRM systems and marketing tools used for event tracking and communications
   
• Publicly available sources (where permitted)
   

How We Use Your Information

We use your information to:

• Provide requested services, including insurance quotes and policy reviews
   
• Communicate with you about your requests, updates, or questions
   
• Operate our community programs, events, ticket giveaways, and “Special Nights”
   
• Transfer tickets through ticket platforms (e.g., SeatGeek) using the information you provide
   
• Send event reminders, confirmations, and program announcements
   
• Send educational content and marketing messages about insurance and community initiatives (only as permitted)
   
• Improve our website, forms, outreach, and community programs
   
• Track engagement, participation, and conversions (for business operations and reporting)
   
• Comply with legal obligations and prevent fraud or misuse
   

How We Share Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, such as:

• Form and lead capture platforms (e.g., Jotform)
   
• CRM and agency management tools (e.g., AgencyZoom)
   
• Text, email, and communication providers
   
• Scheduling and appointment tools
   
• Ticketing platforms (e.g., SeatGeek) when required to deliver tickets
   
• Analytics providers (e.g., website traffic measurement tools)
   

These providers may only use your information to perform services for us and are expected to protect it.

We may also share information when required:

• To comply with law, court order, or government request
   
• To protect our rights, safety, or property
   
• To investigate suspected fraud, misuse, or security issues
   
• In connection with a business transfer (e.g., merger or acquisition)
   

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Understand website performance
   
• Improve site experience
   
• Measure marketing effectiveness
   
• Track form submissions and engagement
   

You may disable cookies through your browser settings. Note: some features of our website may not function properly without cookies.

Text Messaging and Email Communications

If you provide your phone number and/or email, you may receive:

• Ticket program announcements and updates
   
• Event confirmations and reminders
   
• Community outreach messages
   
• Insurance education, offers, and information (where permitted)
   

Message frequency may vary. Message and data rates may apply.

Opting Out

You may opt out at any time:

• Text Messages: Reply STOP
   
• Email: Click the unsubscribe link
   
• Or contact us directly using the information below
   

Opting out of communications may limit our ability to notify you about ticket releases or event updates.

Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have the right to:

• Request access to the personal information we collected about you
   
• Request correction of inaccurate information
   
• Request deletion of your personal information (subject to legal exceptions)
   
• Know what categories of information are collected and how it’s used
   
• Opt out of certain sharing practices (we do not sell personal information)
   

To make a request, contact us using the information in Section 10. We may verify your identity before fulfilling certain requests.

Data Security

We take reasonable precautions to protect your information using administrative, technical, and physical safeguards.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to:

• Provide services you request
   
• Maintain business records and compliance
   
• Support customer service, community programs, and marketing campaigns
   
• Resolve disputes and enforce agreements
   

When information is no longer needed, we take reasonable steps to delete or anonymize it.

Children’s Privacy

Our services are intended for adults and families. We do not knowingly collect personal information from children under 13 without parental consent.

If you believe a child has provided personal information without consent, please contact us and we will take appropriate steps to delete it.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Edgar Ortiz Agency
42505 10th St W Ste 103

Lancaster, CA 93534

Phone: 661-270-3200
Email: eortiz@farmersagent.com

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website, forms, and community programs constitutes acceptance of the updated Privacy Policy.